Please follow complete all information here in order to process your request:
Our mailing address for an approved return is:
4368 Park Monte Nord Calabasas, CA 91302
Our support email is: Help@Nestlingco.com
Our customer service number M-Fri 9:00 a.m.-5:00 p.m. PST is:
Here are our Reasonable Requests and Special Exceptions to our Return Policy:
-For sanitary reasons, we cannot accept returns or give store credit on pregnancy belly button rings or any intimates or active wear such as Bras, Underwear, Bathing Suits, Lingerie, etc.
-All sale and clearance items are final sale.
-All purchases made with promotional gift cards or codes are final sale ie: Groupon.
-Any special orders are final sale.
-Items must not be worn or damaged.
-All formal wear and occasional wear is subject to a 20% re-stocking fee and is only eligible for store credit.
-You can return or exchange your purchase for store credit or a full refund less shipping costs up to 30 days from the day you received it.
-Products must be unworn and in the condition you received them and in the original box and/or packaging.
-Please do not send your purchase back to the manufacturer, we will take care of everything.
-Once your return is received and inspected by our warehouse staff (usually within 1-5 business days of receipt), we will process your store credit and email you a special credit code that can be used with no expiration date.
-We do not process exchanges through written requests in your return package. Please wait for your unique credit code to be issued or your refund, select the items that you would like via our website and checkout as you normally would. There will be a field for you to enter your store credit information.
-We do not process Amazon or Walmart orders via our web store. You must go through the website you bought our item through in order to return or exchange
Shipping Rates & Time Frames
- FREE - Orders over $50.00 - USPS Domestic 1st Class Shipping (2-7 Business Days + 2-3 Day Handling)
- $5.00 - USPS Domestic 1st Class Shipping (2-7 Business Days + 2-3 Day Handling)
- $10.00 - USPS Priority Shipping (2-3 Day Service + 1 Day Handling)
- $25 - USPS Express Shipping (1-2 Day Service + 1 Day Handling)
- $10 - USPS Canada up to 4lbs. (7-14 Day Service + 2-3 day handling)
- $15 - USPS International 1st Class Shipping up to 4lbs (12-21 Day Service + 2-3 day handling)
- $55 - USPS International Priority Flat Rate (7-14 Day Service + 1 Day Handling)